Despite my constant efforts Shein customer service won’t reply. What else can I try?

I placed an order on Shein for two bags and a few pieces of jewelry. My order number is GSO13J43B00N5RU. It has been almost two months since I placed the order, yet I still haven’t received my items and I haven’t received any updates. The tracking page shows that my package was delivered to a local ...

I placed an order on Shein on November 4th for five items and paid $33 with my credit card. My order number is GS014J29F0012Q3, and the delivery address is Bursa/Mudanya. Even though 14 days have passed, my order has still not been delivered. I received several messages from Shein about “delivery i...

On October 24th, I placed two separate orders on Shein totaling $66. My order numbers are PALTR0003212397YQ and TR0003230118YQ. The tracking information originally stated that my packages would arrive by plane on November 3rd, but nearly two months have passed and I still haven’t received anything. ...

I ordered a dress from Shein nearly three months ago (Order No: PALTR0002032529YQ) and paid approximately $19–$21 for it. However, I’ve had a major problem with the delivery. The tracking information shows that the courier supposedly came to my address eight different times, yet the package was neve...

I placed an order for a hair accessory from Shein on November 2nd (Order No: PALTR0003240094YQ), and even though 13 days have passed, my item still hasn’t been delivered. The delivery address is Bağcılar, Istanbul. For the past 10 days, the package tracking has shown the same status: “arrived at ai...

I made a transaction on SHEIN to sell women’s dresses and similar products, and I deposited $70 into the platform to complete a sales task. I successfully finished the task, but after completing it, the money was never transferred back to my account. I tried contacting customer service, but I haven’...

I placed four separate dress orders from Shein (Order Nos: PALTR0003241282YQ, PALTR0003241440YQ, PALTR0003241152YQ, PALTR0003241281YQ) and paid a total of $144. My orders have been stuck in customs since November 7th and none of them have been delivered to me. The delivery address is Mezitli, Mersin...

About a month ago, I joined Shein’s “Do Tasks, Earn Money” platform through an advertisement I saw on Instagram. I deposited money and completed several tasks, investing a total of about $2,091. I was told that once all tasks were completed, I would be able to withdraw the full amount I deposited. H...

I ordered a bag and a jacket from Shein. My order (tracking number: GSO14556900NJCH) has been held in customs for 10 days and still hasn’t been delivered. The delivery address is in Gaziantep. I contacted Shein customer service during this process, but I haven’t received any response. Since I haven...

My Shein order with tracking code PALTR0003238630YQ includes clothing, a birthday card, and a bandana. I placed the order about 15 days ago and paid a total of $28 using my bank card. My order hasn’t shown any movement in the tracking system for 11 days. During this time, I contacted Shein multiple...

I placed an order on Shein on October 30th for $59. My order number is PALTR0003240506YQ, and it was supposed to be delivered to my address in Beykoz, Istanbul. However, the tracking status has shown “arrived at airport” for the past 10 days with no movement at all. Another order I placed around the...

On November 6, 2025, I made a purchase through Shein’s official app with order number GSO14E131006607, totaling $49. There were no address changes or issues related to delivery, yet on November 13, 2025, I received a “delivery unsuccessful” message without any explanation. My tracking number is PALT...

On November 7, an unauthorized cash advance of $178 was withdrawn from my credit card. I have never made a purchase on Shein, nor have I ever saved my card information on the platform. I attempted to contact Shein customer service regarding this issue, but I received no response. I also have the rec...

On November 3, I placed an order on Shein for a hair product totaling $32. My delivery address is in Istanbul. Since November 7, the tracking status has been stuck on “airplane arrived at destination airport,” and it hasn’t updated for 10 days. The only tracking available is through the Shein app—th...

On November 7, 2025, I placed order number PALTR0003209838YQ on SHEIN for delivery to a Merkez/Şırnak address. Although the order appears in the system as delivered, I never received the package. Because the order is shown as delivered despite no delivery being made, I have been left at a disadvanta...

Through the Shein mobile app, I created an order on October 9–10 for dresses and lingerie items. However, I did not complete the payment process — I exited before confirming or paying for anything. Despite that, my “Orders” section shows that the items are being shipped. I also have a screenshot of ...

On September 16, 2025, I purchased one dress and two pairs of earrings from SHEIN under the order number GSO13528700MBY8. I paid a total of ₺1,639 using my bank debit card, and the payment was successfully confirmed. However, although the app shows my order as “delivered,” I never received the produ...

Today, through a SHEIN-branded site, I was told that I would receive a work-related task and was asked to deposit ₺400. Even after making the payment, I wasn’t able to get my money back, and I was told that I needed to deposit more money. When I contacted SHEIN customer service, I was told, “You won...

Three days ago, I made a total payment of ₺80,000 via EFT under the name of Shein Advertising and Marketing Commission Payment. I have all the necessary documents, including the payment receipt, correspondence, and other related records. During this process, I tried to contact Shein or an official c...

I experienced confusion and uncertainty regarding the order details in my Shein account. The seller information and task record appear unclear and inconsistent. The details are as follows: Seller Task Record: (37) Order Number: o1972666410765336577 Seller: 2023 Chinese New Year Shirt Men's Long S...

On September 27, 2025, I noticed that a virtual purchase of ₺1,260 was made through Shein using my Akbank card without my knowledge or approval. I do not have an account with Shein and have never made any purchases from this brand before. I have not experienced any issues with the security of my car...

On September 9, I returned a dress I purchased from SHEIN with the code GSO1WG63M00T08L. I sent the return through Pal Kargoist with tracking number PALTR0001961081YQ, which confirms that the item was delivered. I had paid ₺632 for the dress. Despite the time that has passed, I have not yet received...

My order from SHEIN has been missing for a week due to your partner courier company (Kargoist). Despite contacting the courier multiple times, I received no resolution. Neither has my order been delivered, nor has a refund been issued. When I reached out to your customer service, I also did not rece...

My clothing order with tracking number PALTR0001984651YQ has been marked as a failed delivery, even though no one attempted to call me and no notification was provided. The order was supposed to be delivered to my address in Keçiören, Ankara, yet the system shows it as undelivered without any explan...

I was deceived by a platform presented as Shein X Online Shopping Mall at tuxswty.com/m/index, where I was told that by completing tasks I would receive a commission and withdraw my money afterward. However, with each task, I was asked to deposit more money. At first, I transferred about ₺100, then ...