Despite my constant efforts Shein customer service won’t reply. What else can I try?

I ordered a pair of jeans from Shein with order number EX0035348493, and I created a return request for this item on 18 February. However, despite the return request being active for more than a week, the delivery partner has repeatedly failed to pick up the product from my address in Jorhat, Na Ali...

I placed an order for kitchen chairs from Shein around March 8, to be delivered to Dunbar, Pennsylvania, United States, under order number GSU16821N00Q9R4. The delivery is being handled by Amazon’s third‑party delivery drivers. When the Amazon drivers came to deliver the chairs, they told me they co...

I placed two separate orders from Shein with the order numbers GSU16633C000NP4 and GSU16632C000NPT. I received part of the items about four days ago, and the rest yesterday. As soon as I opened the packages, I immediately saw that many of the items were the wrong sizes and wrong colors compared to w...

I placed a clothing order with SHEIN on January 31, 2026, under order number GSH15820700NQ63. However, the order was never delivered to me. When I contacted SHEIN customer service, I was informed that my order had been hijacked. Despite this information, SHEIN did not offer any solution, such as a ...

I placed an order on Shein, which was shipped via Relay, with order number GSO15951C004E52, to my address in Nottingham, UK. According to the tracking information, the parcel was marked as delivered on 09/02/2026, but I did not receive the package. The tracking shows that the parcel was left outside...

I placed an order for a dress on Shein India and later cancelled this order. The order number is SH1768602986. Shein informed me that the refund for this cancelled order would be processed within 5–7 days, but it has already been 7 days and I have still not received any refund amount. I contacted Sh...

I placed Shein order GSH15306200NQQB on 22/01/2026 to be delivered to Fiji, with the estimated delivery window between 30/01/2026 and 11/02/2026. However, on 04/02/2026 the tracking status was updated to “delivered”, even though I did not receive any package at my address. Since 04/02/2026 I have be...

I am writing regarding two pairs of shoes and one dress I purchased from SHEIN, for which I have been waiting for a credit/refund since January, and have still not received my money back. The relevant orders are Order No. GSU1TE02M000MP5 for the shoes and Order No. GSU1TE02M000MP6 for the dress, pai...

I placed an order on SHEIN on February 10 for a hat with an approximate value of 6 dollars. The order number is GSU15J32000N503. The order was scheduled to be delivered on February 20 to my address in New York, but I have still not received the package. Despite the promised delivery date having pass...

I am a customer in South Africa, and I have noticed a very concerning issue with price changes on Shein during checkout. When I add an item to my cart, for example, art paper listed at R136, the price increases to around R156 once I tick the box and proceed to checkout, even though the product itsel...

On 9 February 2025, I placed an order with Shein South Africa for women’s trackpants, under order number 6021026639574. After receiving the item, I found that the size did not fit. I initiated a return, and the items were collected on 10 February. However, since that date, the return status in the s...

I placed a Shein order on 13 January 2026 to be delivered in South Africa, with order number GSH1TP34600NJNM. The total order value was R2,259, with a discount of about R427 applied. The promised delivery date for this order was 30 January 2026, and according to Shein’s own policy, there should be a...

My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be completed by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a mes...

On January 22, 2026, I placed an order on Shein containing three items. The order number is GSO153453001A14, and it was delivered to me on January 28, 2026. However, when the package arrived, I discovered that only one of the three items in my order had been shipped, and two items were missing. The ...

I placed my order with SHEIN under order number GSO15025R00NNT9, and my package has not been delivered since January 14. In the app, the order status shows that the shipment has arrived at the airport, but there has been no further progress and the items have not been delivered to me. When I contact...

I placed an order from Shein on 14 January 2026 with the tracking code 6338222010081. On 20 January, the tracking information showed “plane arrived” but since that date there has been no further update and I have learned that the package is being held at customs. The shipment code of my order is GSO...

I placed an order from Shein on 14 January and, according to the tracking information, my package arrived at the airport on 20 January. Since that date, the status has been showing as waiting at the airport and there has been no update for 10 days. The shipment is shown as being handled by Aras Karg...

I placed an order from Shein on 9 January consisting of two dresses and two necklaces, to be delivered to Denizli, Türkiye. The order number is GSO1TJ394001P1J. However, my order has still not been delivered. According to the tracking information, the shipment has been showing as “arrival at airport...

My Shein order numbered GSO1TB26U00NH6P includes two items with a total value of approximately $9 USD. Since January 7, the tracking status has shown “arrived at airport”, but there has been no movement or update since that date. In my previous orders, the shipment status never stayed at the same st...

I made three separate purchases on Shein, and on my most recent order, on January 6, 2026, I made a payment of approximately $27 USD. This payment was placed on hold, and I was asked to provide a verification document. When I spoke with my bank, they explained that no payment slip is generated for i...

About 7 days ago, I placed an order for a dress on Shein. Due to a size mismatch, I decided to return the item and submitted a return request today. However, even though I purchased the product for approximately $18 USD, the system shows the refund amount as only about $11 USD. When I contacted liv...

On December 19, my Shein order containing three women’s clothing items with a total value of approximately $33 USD was shipped via Aras Cargo. On the morning of December 19, I received a notification stating that the package was out for delivery, along with a delivery code. About an hour later, I re...

On November 19, I placed an order on Shein with the number GSO1QT632000W5C and paid $26. After waiting a long time for the delivery, I received a message saying, “Your package has arrived at the destination branch.” While I was expecting the final delivery—without any issues—this time I suddenly saw...

I placed an international order on Shein, and the shipment was handed over to Cargox. However, my area was labeled as “out of service,” and my items were put directly into the return process without ever being delivered to me and without any attempt to contact me. My tracking number for the shipment...