SHEIN Has Not Refunded My Returned Dress After More Than a Year
Approximately one year ago, I ordered a navy blue dress in size XL through the SHEIN app. Since the dress did not fit me, I returned it from Van, Türkiye, via Aras Kargo within four to five days of receiving it. For a period of time, the app displayed the order details, return information, and the status of my return.
My order number is GSO1WY40N0022N9, and my return ID is 1WFSEMWYYV. I paid approximately $22 for the dress. However, despite more than a year having passed, I have neither received a refund nor had the product returned to me. I can no longer view the original return details in the app; the only information still available is a screen indicating that the return request has been closed.
Not only did the dress look different from how it was presented in the app, but my return was also never properly resolved. I demand that SHEIN immediately refund the approximately $22 I paid for the dress under order GSO1WY40N0022N9 and provide a clear explanation of what happened to my return.
