Unauthorized SHEIN Credit Card Deduction

I recently discovered that an amount of R1,751 was deducted from my credit card by SHEIN without my permission or knowledge. The transaction took place on Sunday, 25 October 2026 at around 11:03 pm, and on my side it only shows as a deduction by “SHEIN” with no clear description or order details. I did not place any order or authorize any payment for this amount. After seeing this unauthorized deduction, I contacted SHEIN customer service. They told me to contact my bank and ask them to freeze the payment. I then contacted Mama Money, which is the bank for my card, but they informed me that it was already too late and that the money had already gone out, so they could not stop it. At this point I am left without my money and without any explanation of what this charge is for. I am kindly requesting that this unknown R1,751 deduction be fully investigated and that the amount be refunded to my card if no valid and authorized transaction can be shown in my name. I also request a clear written explanation of what this payment was recorded as on SHEIN’s system.