SHEIN Made Me Pay Shipping Costs Despite Promising to Cover Them

I sell and ship products as a seller on the SHEIN platform. When I first started, I was told that we would be responsible for shipping the products, but that all shipping costs would be covered by SHEIN. However, throughout this process, which has been ongoing for approximately one month, I have effectively been forced to pay all shipping costs myself, and SHEIN has not covered them as promised.

At this point, the shipping costs for all orders have been charged to us. I tried contacting SHEIN by phone regarding this issue, but no one answers the calls, and I have been unable to find anyone who can address the matter. As a result, I am suffering financial losses, and my trust in the platform has been seriously damaged.

I request that SHEIN fully reimburse all shipping costs I have been required to pay to date and provide clear and accurate information about who will be responsible for shipping costs going forward.