SHEIN Promotional Wheel 3 Free Tops Missing From Order

About 30 minutes ago, I spun the promotional wheel in the SHEIN app/site and won 3 free tops. The instructions clearly stated that I should add a sweater to my cart to receive the 3 free tops, which I did. However, the free tops were never added to my order, and I was also charged shipping for just one item, the sweater. I feel deceived by this promotion, as the benefit I was shown on the wheel was not applied to my order. I contacted customer service but received no explanation or solution, which increased my feeling that I was misled by a scam-like promotion. I request that the 3 free tops I won via the wheel be added to my order as promised, and that the shipping charge for the single item be refunded or adjusted according to the promotion terms. My account is associated with the email address julier***[email protected], and I ask that this issue be reviewed and resolved as soon as possible.