Sephora

As a Sephora Black Card member, I was expecting my birthday gift and a 10% discount to be provided as part of the membership perks. However, I received no email or SMS notification about these offers. I was informed that I could pick up my birthday gift in-store, but visiting a store isn’t convenien...

I’ve been trying to purchase the Fenty Beauty 3-piece gloss set during Sephora's Singles Day sale, but it has been consistently unavailable. I signed up for the "notify me when back in stock" option and received three separate email alerts. Yet, every time I opened the site right after receiving an ...

I ordered an eyeshadow from Sephora, but it arrived broken. I immediately contacted Sephora for a return, and they promised to get back to me. However, I had to follow up myself. Eventually, they instructed me to return it via Yurtiçi Kargo. Hoping this was a one-time issue, I ordered the same produ...

I ordered a Tarte concealer from Sephora, which came with a mini promotional item. Unfortunately, the concealer’s shade seemed oxidized, so I wanted to exchange it. However, Sephora is only offering a return option instead of an exchange, and if I go through with the return, I’ll lose the promotiona...

I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...

I attempted to place my first online order through the Sephora app, expecting the promised ₺150 discount for purchases over ₺500 as advertised. However, the discount was not applied during checkout, and there was no information about a discount code or additional steps required. I request clarifica...

Despite spending over ₺75,000 at Sephora within the past year, my points are not visible in their system. According to their loyalty program, I should have been upgraded to a Gold Card membership by now, but I am still stuck with a Black Card. This has prevented me from enjoying the promised benefit...

Today, I experienced another frustrating issue at Sephora. After purchasing the Huda Beauty mini powder, I opted to put it in my bag without requesting a shopping bag since it was a small item. Later, I decided to ask for a perfume sample. However, the staff member seemed to doubt my purchase and as...

Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...

I fell for an Instagram ad claiming to offer a Sephora perfume gift. The ad looked professional and well-prepared. It asked me to complete a survey and choose one of three boxes to receive a "gift." After completing the process, I was charged ₺75. This was clearly a deceptive advertisement, and I’m...

I’ve been a Sephora Black Card member since 2017, yet I’ve never been able to claim the birthday gift benefit promised to cardholders. Every year, I visit the store during my birthday month, only to be told I can redeem the gift online. However, when I contact customer service about not receiving a ...

For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...

Today, I purchased a Huda Beauty eyeliner from Sephora at Antalya Terracity. When I got home and opened the package to use it, I was shocked to find the product completely dried out. The liner leaves no mark at all, not even a dot, when applied to my hand. Even the brush is so dry that it's unusable...

I purchased Calvin Klein Euphoria EDP from Sephora after being advised by the sales associate to switch from the EDT version, which I’ve used for years, to the EDP for better longevity during the winter. They assured me it was more lasting, and since it was on sale, I decided to try it. However, to...

I sent my Miss Dior perfume to Sephora on October 12 for a quality review because its longevity was disappointing. Despite being a loyal user of this perfume for years, this one barely lasts 10 minutes, leading me to suspect it might be counterfeit. On November 3, I received a call from the Bağdat S...

I recently placed an order on Sephora’s website for two items: a bronzer and a brow-setting product. However, when the package arrived, only the brow-setting product was included—there was no sign of the bronzer I paid for. To make matters worse, I bought these items as a gift, but the packaging wa...

As a makeup artist, I frequently buy products online but decided to shop in-store at Sephora this time. I purchased a selection of high-end products, totaling over ₺26,000. However, the experience was far from satisfactory. The staff showed little interest in assisting me during the shopping process...

A lipstick I purchased from Sephora has a mechanical issue that limits its usage to only half of the product. I realized this wasn’t an isolated problem when I saw my friend’s lipstick had the same issue. This defect prevents me from fully using my purchase, and it feels as though it might be a tact...

On Friday, October 11, around 8:00 PM, I went to Sephora at Mall of Istanbul to collect my Black Card gift. Despite receiving an email confirming the gift, I was denied it. The cashier didn’t even look at us and, when I tried to show my email, rudely cut me off, saying, "Next, please!" without letti...

I returned my Sephora order (8003512022) last week, and the product I returned is already back in stock and sold online, yet I still haven’t received my refund. When I contacted customer service, they told me that my return hasn’t been approved yet. How is that possible when the product is already r...

I placed an order with Sephora on October 7, 2024, with order number 8003521649, and it still hasn’t been shipped. It’s frustrating that the status has been stuck in the "preparing" phase for so long, and I don’t understand the delay. I’m requesting that my order be shipped immediately, as this wait...

I placed an order for in-store pickup at the Mall of Istanbul Sephora location on Saturday, trusting their 2-hour ready guarantee. I traveled from Beylikdüzü to the store, only to be told that I couldn’t pick it up without a code sent via email. Despite the product being in stock, I waited 5 hours, ...