Sephora

Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...

I fell for an Instagram ad claiming to offer a Sephora perfume gift. The ad looked professional and well-prepared. It asked me to complete a survey and choose one of three boxes to receive a "gift." After completing the process, I was charged ₺75. This was clearly a deceptive advertisement, and I’m...

I’ve been a Sephora Black Card member since 2017, yet I’ve never been able to claim the birthday gift benefit promised to cardholders. Every year, I visit the store during my birthday month, only to be told I can redeem the gift online. However, when I contact customer service about not receiving a ...

For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...

Today, I purchased a Huda Beauty eyeliner from Sephora at Antalya Terracity. When I got home and opened the package to use it, I was shocked to find the product completely dried out. The liner leaves no mark at all, not even a dot, when applied to my hand. Even the brush is so dry that it's unusable...

I purchased Calvin Klein Euphoria EDP from Sephora after being advised by the sales associate to switch from the EDT version, which I’ve used for years, to the EDP for better longevity during the winter. They assured me it was more lasting, and since it was on sale, I decided to try it. However, to...

I sent my Miss Dior perfume to Sephora on October 12 for a quality review because its longevity was disappointing. Despite being a loyal user of this perfume for years, this one barely lasts 10 minutes, leading me to suspect it might be counterfeit. On November 3, I received a call from the Bağdat S...

I recently placed an order on Sephora’s website for two items: a bronzer and a brow-setting product. However, when the package arrived, only the brow-setting product was included—there was no sign of the bronzer I paid for. To make matters worse, I bought these items as a gift, but the packaging wa...

As a makeup artist, I frequently buy products online but decided to shop in-store at Sephora this time. I purchased a selection of high-end products, totaling over ₺26,000. However, the experience was far from satisfactory. The staff showed little interest in assisting me during the shopping process...

A lipstick I purchased from Sephora has a mechanical issue that limits its usage to only half of the product. I realized this wasn’t an isolated problem when I saw my friend’s lipstick had the same issue. This defect prevents me from fully using my purchase, and it feels as though it might be a tact...

On Friday, October 11, around 8:00 PM, I went to Sephora at Mall of Istanbul to collect my Black Card gift. Despite receiving an email confirming the gift, I was denied it. The cashier didn’t even look at us and, when I tried to show my email, rudely cut me off, saying, "Next, please!" without letti...

I returned my Sephora order (8003512022) last week, and the product I returned is already back in stock and sold online, yet I still haven’t received my refund. When I contacted customer service, they told me that my return hasn’t been approved yet. How is that possible when the product is already r...

I placed an order with Sephora on October 7, 2024, with order number 8003521649, and it still hasn’t been shipped. It’s frustrating that the status has been stuck in the "preparing" phase for so long, and I don’t understand the delay. I’m requesting that my order be shipped immediately, as this wait...

I placed an order for in-store pickup at the Mall of Istanbul Sephora location on Saturday, trusting their 2-hour ready guarantee. I traveled from Beylikdüzü to the store, only to be told that I couldn’t pick it up without a code sent via email. Despite the product being in stock, I waited 5 hours, ...

I recently bought a Rare Beauty highlighter from Sephora, and it broke without any reason. I’m genuinely upset, as it was brand new. If it had fallen, I’d understand, but it simply crumbled in my hand. Using it in this state is difficult and far from the quality I expected. Not everyone can afford t...

On Friday, October 11, I noticed on the Sephora app that I qualified for the Black Card status. However, when I checked my email for the gift notification, I realized that no email, SMS, or any notification had been sent to me. I reached out to customer service via email but have yet to receive any ...

I bought a hairbrush from Sephora and later realized I had purchased the wrong product for my hair type. When I returned to the store with my invoice to exchange it for the correct one, they refused due to hygiene reasons. I wasn’t informed about this policy at the time of purchase, and there is no ...

I still haven't gotten the order, so it will be hard for me to follow up. When I called to tell you about the problem, all I got was a canned answer about how to track my order. I already know how to keep track of an order, but that's not the issue here. The tracking number for the package doesn't s...

I just bought something from Sephora, and honestly, it’s been super frustrating. I made an order for $200 and opted for expedited shipping, hoping for a quick delivery. So, my package showed up late, and when I finally opened it, I found that one of the items (a foundation) was missing. I reached ou...

I’m a Sephora Black Card holder, and today is my birthday. I was expecting an email or some acknowledgment, but nothing came. When I called Sephora, they told me I couldn't get my birthday gift because it was out of stock. Seriously? How can such a big store not have a small gift available for loyal...

Sephora Türkiye’s official Instagram account advertised a discount running from September 15 to 24, so I decided to wait to make my purchase. However, when I went to the store, I was told that the discount had already ended. Now I’m left having to buy the products at full price because of the incorr...