Skrill Failed My 2,000 Naira Deposit From First Bank

Today I tried to add 2,000 naira from my First Bank account to my Skrill account, but the deposit failed, and the “add money” process did not work. The transaction did not complete on Skrill, but my money is not available to me. I contacted customer service, but the problem is still not solved, and my 2,000 naira deposit has not been completed or clearly refunded. I am also deaf, so it is especially difficult for me when the issue is not fixed quickly and clearly. I request that my 2,000 naira, which I tried to deposit from my First Bank account today, be urgently corrected by Skrill, either by successfully crediting it to my Skrill wallet or returning it to my First Bank account, according to the transaction records. I want confirmation in writing when this is resolved to my email address: kamilunasi*****@gmail.com.