As a Sephora Black Card member, I was expecting my birthday gift and a 10% discount to be provided as part of the membership perks. However, I received no email or SMS notification about these offers. I was informed that I could pick up my birthday gift in-store, but visiting a store isn’t convenient for me at this time. It’s disappointing that, despite my membership level, these benefits were not applied or communicated. I am requesting that Sephora send my birthday gift via email and ensure my 10% discount is properly applied. This lack of communication and missed benefits diminishes the value of the Black Card membership, and I hope for a prompt resolution.
I recently reached Sephora's Black Card status, but despite this, I never received any confirmation email stating that I became a Black Card member. On top of that, I have not received the promised 10% discount code or the free gift code either. I have been waiting for days, checking my email consta...
I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all. This isn’t the first...
I became a Sephora Black Card holder on April 15, 2025, but I still have not received any email regarding my Black Card gift or discount code. Although my points were reset as expected after the membership upgrade, I have yet to receive the promised communication about the Black Card benefits. Ther...
As a Sephora Black Card member, I recently received a message congratulating me for reaching 10,000 points, stating that I was eligible for either a full-size Sephora Collection gift or a 10% discount on my next purchase. However, when I made a purchase yesterday, neither the promised gift nor the d...
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