For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times.
Emails go unanswered, and responses through this platform are vague promises like “we will get back to you.” Beyond phone support, reaching Sephora seems impossible. My purchase history and dates are clearly visible in my account, yet this simple issue has dragged on far too long. I am requesting a prompt resolution to this problem and for my points to be credited without further delay.
Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...
I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...
I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
I’ve been making frequent purchases from Sephora, and based on how much I’ve spent, I should be well on my way to qualifying for Black Card status. But despite all that spending, none of my loyalty points are showing up in my account. This has been going on for a while now, and I can’t find any exp...
I bought something from Sephora's online store and then sent it back, but the refund didn't show up. The app tells you, "Your refund cannot be processed; please contact customer service." I also still have the points from my Sephora card that I earned for this purchase. When I call customer service,...
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