As a makeup artist, I frequently buy products online but decided to shop in-store at Sephora this time. I purchased a selection of high-end products, totaling over ₺26,000. However, the experience was far from satisfactory. The staff showed little interest in assisting me during the shopping process.
When I requested testers, I was only given three, despite the significant amount I spent. To make matters worse, I noticed that a customer ahead of me, who bought just one or two items, received the same testers. This felt dismissive and unfair given the scale of my purchase.
I expect better treatment from Sephora, especially for loyal customers making substantial purchases. I hope Sephora will address this issue promptly to ensure better customer service.
On April 21, 2025, I made a purchase worth ₺8,794 at the Sephora Mall of İstanbul store. Shockingly, despite the high amount I spent, I was not given even a single tester. I am a new Sephora member and had made my first purchase on April 11, 2025, spending ₺9,094. Excited by the idea of accumulatin...
I recently placed a Sephora online order totaling around ₺3500 for seven products. That’s not a small amount by any means. But despite spending that much, not a single tester was included in my package. It’s honestly frustrating to see people receiving testers for orders as low as ₺300, yet I receiv...
I bought a total of 7 products from Sephora online and paid around ₺3500. Considering the amount I spent, it’s honestly ridiculous that no testers were included in my order. Even customers who purchase a serum worth ₺300 receive testers, yet I didn’t receive anything, which truly upset me. I careful...
On September 17, 2025, I made a purchase worth ₺15,182 at the Sephora Capacity store (Invoice No: 3A22025000022560). I originally planned to place my order online, but I decided to buy directly from the store for convenience after checking product shades and completing my needs. When I got home and...
On 10.04.2025, I went to the Sephora Vadi İstanbul store to pick up an order I had placed the previous week. When I finally had the chance to collect it today, I was surprised and disappointed to see that no testers were included—not even one. When I politely asked about it, the staff completely bru...
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