Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the online purchase, the points from that transaction have still not been added to my account.
I’ve waited patiently, but this delay is frustrating as I rely on these points for future benefits. Please address this issue promptly and ensure that my missing points are added to my account. Your assistance in resolving this matter would be greatly appreciated.
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
I’ve made multiple fragrance and beauty product purchases at the Sephora İstinyePark İzmir branch, but none of those in-store transactions have been reflected as points on my Sephora account. Only the online purchases show up under my profile, which is incredibly frustrating as I frequently shop in ...
I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...
On Monday, I made a purchase worth ₺2,100 at the Sephora store in Korupark Mall. During checkout, I provided my phone number to the cashier and also received my invoice (Invoice No: 6C42025000032676, time: 15:13). However, even after two days, my loyalty points have still not been added to my Sephor...
I am absolutely livid with Sephora! My Beauty Insider points have vanished into thin air, and I'm seeing red. Only the points from a purchase I made two days ago are showing up, but I've made countless other purchases recently, both online and in-store. I've also been a loyal customer, getting my br...
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