I placed an order for in-store pickup at the Mall of Istanbul Sephora location on Saturday, trusting their 2-hour ready guarantee. I traveled from Beylikdüzü to the store, only to be told that I couldn’t pick it up without a code sent via email. Despite the product being in stock, I waited 5 hours, but no code arrived. When I asked if it would come soon, I received a dismissive response.
I’ve reached out via email, called customer service, and tried to contact the Mall of Istanbul location directly, but no one has responded. If a brand can’t uphold its 2-hour guarantee and still hasn’t resolved it after two days, it raises serious trust issues. Please expedite my order or provide a proper resolution.
I am truly exhausted from dealing with this kind of service. Every time I shop at Sephora in Türkiye, there is always a problem, and I end up wasting 3-5 hours trying to fix it. I chose the "Pick Up In Store" option, but when I went to the store, I was told the product was out of stock. They issue ...
On April 4, I placed an order through Sephora’s official website using the “store pickup” option and collected my items in person. While picking up the products, a store associate warned me that one of the items could cause severe skin irritation and recommended that I return it immediately. I never...
During the November discounts, my friend and I placed an order at Sephora in Zorlu Center. The app showed we could pick up our order after 12 PM the next day, and even received an SMS confirming the same. Despite this assurance, when we went a few days later, they turned us away, stating that our or...
On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take my order from a store named Zorlu, in İstanbul. However, my order has been cancelled on 8 December, while they were preparing my product. They already approved the order for prepara...
I purchased the Dyson Airwrap from Sephora based on their bold claim that the product would be “ready for in-store pickup in 2 hours.” That promise was a complete lie. It has now been well over two hours, and I haven’t received any confirmation email or pickup notification. The order status still sh...
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