I placed an order with Sephora on October 7, 2024, with order number 8003521649, and it still hasn’t been shipped. It’s frustrating that the status has been stuck in the "preparing" phase for so long, and I don’t understand the delay. I’m requesting that my order be shipped immediately, as this wait has been unreasonable. I’m counting on your support to resolve this issue as soon as possible. Thank you.
I placed an order on Sephora.com on May 28, 2025, and while the estimated delivery date shown at checkout was May 30, it’s now been over a week, and my order status still says “Preparing.” I was expecting the usual 2-day processing and delivery, as promised on the site—but here we are, 7 days later...
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...
I ordered a perfume from Sephora on October 8 (Order No. 8003523835), with online payment, and was given October 15 as the earliest delivery date. Nor...
I returned my Sephora order (8003512022) last week, and the product I returned is already back in stock and sold online, yet I still haven’t received my refund. When I contacted customer service, they told me that my return hasn’t been approved yet. How is that possible when the product is already r...
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