I ordered an eyeshadow from Sephora, but it arrived broken. I immediately contacted Sephora for a return, and they promised to get back to me. However, I had to follow up myself. Eventually, they instructed me to return it via Yurtiçi Kargo. Hoping this was a one-time issue, I ordered the same product again. Shockingly, the second one also arrived broken in the same week. Sephora packaged both items carelessly, wrapping them only in paper without any protective padding. Despite my warning about the poor packaging, they did the same thing again, and now, once more, I can't use the product. I’ve had to pay shipping twice, and Sephora expects me to return the broken items yet again. I’ve even sent them photos of the damage. I’m requesting a full refund, including all shipping fees, as I am extremely disappointed with the handling of this issue.
On April 4, I placed an order through Sephora’s official website using the “store pickup” option and collected my items in person. While picking up the products, a store associate warned me that one of the items could cause severe skin irritation and recommended that I return it immediately. I never...
On September 17, I received my Sephora mobile app order containing the Sephora Collection Colorful Eyeshadow, but the product was delivered completely...
I ordered a Rare Beauty product from Sephora, and when I opened the package, the item was completely shattered. There are thousands of similar complaints online across multiple platforms, so it’s shocking that Sephora still ships fragile items wrapped in nothing but striped paper. With so many compl...
On September 13, I placed an order through the Sephora mobile app for the Huda Beauty Icy Nude eyeshadow palette (Order No: 8004651326). The order arrived on September 17, but when I opened the package, I saw that the palette was broken, and the mirror inside was covered in eyeshadow powder. Additi...
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