I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my points increase, but instead, they’re gone without explanation. I rely on these points for rewards, and it feels unfair to lose them so suddenly. Sephora, please address this issue urgently and restore my points. This is not the first time I've faced this, and I genuinely hope to see better support in preserving customer loyalty.
I recently checked my Sephora Black Card account, and to my surprise, my points balance shows 0. However, before this issue, I had accumulated around 11,500 points from multiple purchases. Now, all my points are gone, and I am demanding their immediate reinstatement. I have noticed that many other ...
I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
I had over 17,000 loyalty points in my Sephora account, and just a couple of days after making another purchase, I logged in to find that all of my points had vanished—reset to zero. I didn’t return any products, didn’t violate any rules, and yet my entire balance was wiped out without notice. Afte...
I’m a Sephora Black Card member and I’m completely shocked and frustrated—my points balance, which had over 11,000 points, suddenly reset to zero without any warning or explanation. I didn’t redeem a coupon, I didn’t complete a purchase using points, and yet they’re just gone. All I did was browse ...
I’m a Sephora Black Card member with card number 9001 054 254 914, and I recently noticed that over 8,000 points on my account have suddenly disappeared without any explanation. I didn’t make a redemption or return any products—my points were simply wiped out. I tried logging in and out of my accou...
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