I ordered a perfume from Sephora on October 8 (Order No. 8003523835), with online payment, and was given October 15 as the earliest delivery date. Normally, it takes only 3 business days for deliveries, especially for an in-stock item. Why is it taking so long this time? This isn't my first order – I regularly purchase my perfumes from Sephora, and such a delay from a brand of Sephora’s caliber is simply unacceptable.
I placed an order on Sephora.com on May 28, 2025, and while the estimated delivery date shown at checkout was May 30, it’s now been over a week, and my order status still says “Preparing.” I was expecting the usual 2-day processing and delivery, as promised on the site—but here we are, 7 days later...
I placed an order with Sephora on October 7, 2024, with order number 8003521649, and it still hasn’t been shipped. It’s frustrating that the status has been stuck in the "preparing" phase for so long, and I don’t understand the delay. I’m requesting that my order be shipped immediately, as this wait...
On May 7, 2025, I purchased a 125 ml Terre d’Hermès perfume from Sephora online. Although the product arrived, its status on the app still says “Order Received”, not delivered. I didn’t open the box—not even the shipping pouch—because I decided to return it immediately. When I asked about returning...
I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for...
I returned my Sephora order (8003512022) last week, and the product I returned is already back in stock and sold online, yet I still haven’t received my refund. When I contacted customer service, they told me that my return hasn’t been approved yet. How is that possible when the product is already r...
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