Despite spending over ₺75,000 at Sephora within the past year, my points are not visible in their system. According to their loyalty program, I should have been upgraded to a Gold Card membership by now, but I am still stuck with a Black Card. This has prevented me from enjoying the promised benefits like the 10% discount or the full-sized gift.
Sephora is failing to deliver on its promises, and their customer service is unresponsive and unhelpful. If I had known this would happen, I wouldn’t have spent over ₺50,000 with them. This is completely unfair and unprofessional.
I demand that Sephora resolves this issue promptly by updating my account to reflect my points and providing the benefits I deserve.
Despite having a Sephora Black Card, for about a year now my points have not been automatically credited for any of my purchases, most of which I make at the Mersin Forum Mall store. At every purchase I provide my phone number at the cashier and pay by credit card, with amounts ranging from ₺479 to ...
I’m a Sephora Black Card member, and I was clearly told by customer service that if I reached 75,000 points by July 25, 2025, I would be upgraded to Gold status. Acting on that information, I made an additional purchase on July 23, 2025, specifically to hit the required threshold. At Sephora Akasya...
I am extremely frustrated with my recent experiences at Sephora. Despite providing my phone number at checkout, my purchases are not being credited to my Black Card. I have spent over ₺10,000, and no one even bothered to inform me that showing the physical card might be necessary if that’s truly the...
On April 11th, the number of points on my Sephora Gold Card reached 14,600. The points transfer has not yet been processed, despite the fact that I have called and emailed your customer service representatives numerous times. Only because of this problem am I holding off on making a purchase for the...
I’ve made multiple fragrance and beauty product purchases at the Sephora İstinyePark İzmir branch, but none of those in-store transactions have been reflected as points on my Sephora account. Only the online purchases show up under my profile, which is incredibly frustrating as I frequently shop in ...
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