Samsung Galaxy Z Flip 5 Screen Failed Repeatedly After Repairs

On October 11, 2024, I purchased a Samsung Galaxy Z Flip 5 from a Samsung Digital Plaza store. In April 2026, I experienced a screen malfunction and took my device to the authorized MTA Service Center in Bakırköy, Istanbul. There I was informed that the warranty period had expired. I clearly stated that the device was under a two‑year warranty and presented my purchase invoice, but my objection was not accepted and the repair was not treated as a warranty case. As a result, I had to pay out of pocket for the screen replacement. Unfortunately, the same screen problem reappeared just two days after this repair, and the screen was replaced for a second time. After a short period, the identical issue occurred for a third time. When I returned to the service center again, I was told that this was a chronic issue with the device, yet despite this acknowledgment, my request for a device replacement was rejected and I was informed that only another screen replacement could be carried out under the parts warranty. During this process I was also told that the device’s warranty signal had allegedly been activated earlier and that the phone might have been a second‑hand device, implying that I may have been deceived. I find it unacceptable that such statements are made about a brand‑new device bought from an official Samsung Digital Plaza store. The store where I purchased the device has since closed, which makes these allegations even more worrying, and hearing such claims from an authorized service center has seriously damaged my trust in the Samsung brand. In total, I have paid ₺12,000 for these screen replacements. My case is registered with the Samsung authorized service under tracking number 4294946328. I kindly request that this case be reviewed in detail, taking into account the repeated occurrence of the same defect despite multiple repairs, the warranty dispute, and the serious concerns raised about the device’s activation status and alleged second‑hand nature. Considering that the same defect keeps recurring and that the problem has not been permanently resolved, I respectfully request the replacement of my Galaxy Z Flip 5 with a new device as a fair and lasting solution, as well as a review of the warranty handling in this case and the allegations made to me by the service center.