I Face Repeated Samsung TV Panel Failures Despite Three Panel Replacements
I purchased a Samsung UE58TU7000UXTK television from the MediaMarkt store in Pendik, Istanbul, in 2020. Since then, the device has repeatedly developed the same defect, which appears as severe panel burn and display failure. This issue has become a recurring problem, leading to four separate service records and three complete panel replacements.
Despite the fact that the panel is the television’s primary and most expensive component, Samsung's authorized service center completely removed and replaced the panel three different times. However, after each repair, the same defect reappeared within a short period. The continued failure of the product despite multiple complete panel replacements clearly demonstrates that this television suffers from a chronic manufacturing defect. None of the repairs provided a permanent solution, and the product can no longer be considered reliable for normal use.
During my communications with Samsung’s authorized service centers and customer support representatives, my request for a product replacement was denied. Even my request for a free repair was rejected. I was also informed that this specific television model is no longer in production.
In addition, I was charged service and repair fees for a defect that repeatedly occurred and was never permanently resolved. Because the same chronic issue continued despite numerous repair attempts, I request a full refund of all service and repair costs that I have paid.
As a result of this ongoing situation, I request, under the provisions of Turkey’s Consumer Protection Law No. 6502, that Samsung replace this defective television with a current model that is technically equivalent or superior in specifications at no cost to me. I also request reimbursement of all service and repair fees previously collected, together with any applicable legal interest, due to Samsung’s inability to permanently correct the recurring defect despite multiple complete panel replacements.
