Samsung Galaxy Tab A11 GPS Fault Repeats Despite Service Repairs

I purchased a Samsung Galaxy Tab A11 128 GB tablet via Trendyol with an official invoice on 11.05.2026, and the product was delivered to me on 12.05.2026. From the very beginning, the device has had a GPS problem: it cannot find my location correctly, the location gets mixed up and navigation does not work in a usable way. On 14.05.2026, when the device was only two days old, a persistent GPS malfunction started. I experienced constant location and navigation errors and even after resetting the device, the problem did not improve. After the holiday period, on 01.06.2026, I took the tablet to the Bakırköy MTA authorized service for the first time. They did not open any work order record, only installed software and returned the device saying that the problem was solved. On 05.06.2026, the GPS malfunction recurred and I took the tablet back to the same service the same day, this time under work order 4294767643. Again, only software was installed and the device was delivered to me on 09.06.2026. Two days after receiving it, on 11.06.2026, the same GPS malfunction started again. I returned to the service and this time I clearly requested a product replacement. Currently, my device is kept in the service with the active service number 4294893362. Under the Consumer Protection Law No. 6502, a product that malfunctions within the first 6 months is legally considered “factory defective” and the consumer has the right to request a replacement with a brand‑new product. On the official service form, it is explicitly stated that a replacement is requested, and the service has confirmed that they see the device as in the “replacement process”. When I spoke with the authorized service, I was informed that the technician confirmed the malfunction, noted “G.D.” (replacement under warranty) by hand on the form, and that the device appears in the system as “in replacement process”. Despite this, Samsung Türkiye Solution Center keeps saying that they are “waiting for approval from the technical unit” and, with these excuses, they are delaying the process and effectively preventing me from exercising my clear legal right. I have the invoice, official service forms and current service numbers ready to submit as documents. I request that my chronically faulty Samsung Galaxy Tab A11 128 GB tablet, which has repeatedly exhibited GPS malfunction since the first days of use and has been confirmed as defective by the authorized service, be immediately and without further delay replaced with a brand‑new, sealed box device. If my replacement approval is not finalized without excuse and reflected in your system, I will apply to the Consumer Arbitration Committee with all invoices and service documents to seek my rights. I demand that my grievance be resolved urgently and that my legal rights as a consumer be respected.