I Face Wi-Fi and Bluetooth Failure on My Samsung Galaxy Z Fold 5 Near Warranty Expiration

I purchased my Samsung Galaxy Z Fold 5 from an authorized Samsung dealer in Senegal. Approximately one month before the warranty was due to expire, the device began experiencing serious connectivity problems. It first stopped connecting properly to Wi-Fi networks and eventually became unable to perform any functions through Bluetooth. Initially, restarting the phone appeared to temporarily resolve the issue, but the problem quickly returned and eventually became permanent, preventing me from using some of the device’s most essential features.

After these issues appeared, I first contacted the Samsung dealer in the country where I was residing. Following an inspection, I was informed that there was a problem with the device’s internal motor and that the repair would cost approximately $620. This was particularly frustrating because a previous screen-related issue on the same device had already been repaired free of charge under warranty. Being asked to pay such a substantial amount for a defect affecting core functions such as Wi-Fi and Bluetooth caused significant financial and emotional distress.

I had previously reported this matter and was later advised to seek assistance from an authorized Samsung service center in Türkiye after returning there. Following this guidance, I visited an authorized Samsung service center in Çankaya, Ankara. After another inspection, I was given an even higher repair estimate of approximately $745. Furthermore, I was not provided with any service report, repair document, or official paperwork regarding the inspection.

It is unacceptable that two different Samsung service locations quoted such high and significantly different prices for the same issue, especially when the device developed the problem so close to the end of its warranty period. The Galaxy Z Fold 5 is a premium flagship device, and experiencing such serious hardware failures within a relatively short period of ownership has severely damaged my confidence in the product. The fact that these defects are being treated as chargeable repairs rather than potential manufacturing issues has left me extremely disappointed.

Although the device was purchased abroad, I request a clear and transparent explanation of Samsung’s international warranty policy. I also request that the Wi-Fi and Bluetooth defect be repaired free of charge or that my device be replaced at no cost. To properly address my complaint, I ask Samsung to review both my overseas and Türkiye service records together, re-evaluate my case, and provide a fair resolution that genuinely prioritizes customer satisfaction.