I recently purchased a 75" Samsung TV from Vatan Computer, and it was discovered to be defective during the installation. From the very first use, the device has not recognized HDMI devices, it constantly freezes, it is almost impossible to navigate between the menus, and most of the time, the television does not respond to the remote control at all. I have called both Vatan Computer and Samsung service many times about these problems. However, instead of providing a fast and clear solution, the process has been made more complicated, and I have been left feeling victimized, even though the device was clearly defective from the beginning. With the holiday approaching, I am unfairly left without a television. I request that my 75" Samsung TV, which was defective from the installation stage, be replaced with a brand-new TV of the same model as soon as possible and that this process be completed quickly and without further victimization.
I purchased a 98-inch Samsung television from Vatan Computer’s online store on March 31, 2026. When the authorized service team arrived for installation, they discovered that the television panel was damaged, despite there being no visible damage to the box. The service personnel recorded in their r...
If you're thinking about purchasing a Samsung TV, I strongly advise you to read about my experience. I bought a brand new Samsung 75QN90A Model TV from Vatan Bilgisayar about a year ago. However, four complete replacements were required within two months due to various malfunctions. Even with the mo...
On May 23, 2023, I purchased a Samsung QE75Q70B 75-inch 4K UHD Smart QLED TV with built-in satellite receiver from Vatan Bilgisayar in Duzce. Since the product was out of stock, I decided to buy the display unit, which was working perfectly when they tested it at the store. However, when the Samsung...
I have been experiencing a freezing issue with the remote control of my Samsung UB8500 television since the day I purchased it from Vatan Bilgisayar. So far, the remote has been replaced five times, but the problem still hasn’t been resolved. When I last spoke with Samsung customer service, I was to...
My ordeal began on October 8th, when my Samsung 75-inch TV's remote control failed. I immediately called customer service, and they assured me that my service request had been registered, with a resolution time of 48 hours. However, when I called again on October 11th, I was told it could take up to...
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