My Samsung QE50Q60AAUXTK TV Developed the Same Panel Defect Twice

Erdoğan
Erdoğan
Samsung
June 4 11:09 AM4

In February 2022, I purchased a Samsung QE50Q60AAUXTK television. In March 2024, a panel failure occurred for the first time and the panel was replaced free of charge under warranty. Now, two years later, in April 2026, the same panel failure has happened again. The authorized Samsung service examined the device and prepared a report stating that the panel needs to be replaced once more. It is clear that this product has a recurring panel problem approximately every two years, which seriously undermines my trust in the device and makes it unusable for me in the long term. For this reason, I no longer find another panel replacement acceptable and I request that my television be replaced with a new product. I contacted Samsung customer service about the recurring panel issue and was told that the solution team would get back to me. However, it has been about a week and no one has called me again, and my issue remains unresolved. I kindly request that my television be replaced and that this process be concluded as soon as possible.

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"The reason I chose Samsung was its quality, and now I also distinguish it from other brands because of its after-sales services. They responded with a tradesman mentality. Even though my warranty had expired, my panel malfunction was fixed twice and I was not charged. +The customer representative lady personally took care of the situation and called each time to inform me that they were following up on the process. I especially appreciate this as well. Unlike the usual customer representative cases, it’s great that she was the only one following up on the issue. Note: +I bought 5 pieces of Samsung white goods this week, got carried away and bought for the other house too 😁 I hope we won’t be let down and your after-sales support continues..."