Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in the house. The noise, however, did not stop—it sounded like a helicopter taking off. Customer service then requested that I record the sound and send the decibel recording to them, which I did, but the machine was not replaced. Despite replacing the drum, they claimed there was no problem. Then there was a water leak. The service arrived, took measurements without our permission, and documented that "a foreign object damaged the bottom of the drum." As a result, we were required to pay for the replacement of the drum bottom, which was deemed "customer fault." Apart from that, I called customer service several times, insisting on replacing the faulty machine from the start, but nothing changed. The warranty had run out. We had no clothes to wear the last time the service came, and we began spending money meant for the machine on clothes because the faulty machine began destroying our belongings. The technician suggested replacing the machine's carbon brushes, but it would be more expensive because the warranty had expired. After doing some research, I discovered that the machine does not even have carbon brushes. I no longer purchase Samsung products and will never bring them into my home again. I would never recommend them to anyone. It taught me a valuable lesson.
I bought Samsung washing and drying machines less than a year ago. Despite my preference for the Samsung brand, I contacted the service because the washing machine was making too much noise. The service claimed that there were no problems. Despite the unusual noise, the next time I called the servic...
Hello, Due to problems with my Samsung inverter washing and drying machine, which I purchased in March 2021, I contacted an authorized Samsung service. The machine, which has a capacity of 9 kg for washing and 6 kg for drying, has spinning issues and makes a lot of noise. They did not arrive on time...
I bought a Samsung washer dryer, expecting quality and reliability—but all I’ve gotten is repeated frustration. After serious issues with the first machine, I was issued a replacement of the exact same model. Sadly, the same problems continued with the new unit too. The new machine has already requ...
I bought a Samsung 9 kg washing machine, and it came as a brand-new product in its original packaging. After just the second wash, I observed water leaking from the front door. The service team arrived and informed me that the door wire was missing and had to be ordered. I waited five business days ...
I bought a Samsung 10.5 kg washing machine to make laundry easier, but it's been a constant source of frustration due to a strange noise coming from inside. I called the service team several times, and each time they dismissed it as normal or suggested minor adjustments, such as leveling the machine...
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