1
Murat is completely dissatisfied with the result

Samsung Washer and Dryer Noise, Drum, and Service Issues

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Murat
November 22, 2023 1:12 am
18

Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in the house. The noise, however, did not stop—it sounded like a helicopter taking off. Customer service then requested that I record the sound and send the decibel recording to them, which I did, but the machine was not replaced. Despite replacing the drum, they claimed there was no problem. Then there was a water leak. The service arrived, took measurements without our permission, and documented that "a foreign object damaged the bottom of the drum." As a result, we were required to pay for the replacement of the drum bottom, which was deemed "customer fault." Apart from that, I called customer service several times, insisting on replacing the faulty machine from the start, but nothing changed. The warranty had run out. We had no clothes to wear the last time the service came, and we began spending money meant for the machine on clothes because the faulty machine began destroying our belongings. The technician suggested replacing the machine's carbon brushes, but it would be more expensive because the warranty had expired. After doing some research, I discovered that the machine does not even have carbon brushes. I no longer purchase Samsung products and will never bring them into my home again. I would never recommend them to anyone. It taught me a valuable lesson.

November 22, 2023 8:58 am (7 hours after complaint)
Murat
Murat
November 22, 2023 11:12 am

Your customer representative got back to me, and you are literally mocking people by attempting to repair my device for a fee again. You can't call and say that the problem has been there from the beginning, but you can call and say let's open a service record and repair it for a fee, let's replace the parts. Shame on you. Friends, think carefully before buying Samsung; I have explained everything I have experienced here.

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