Hello, Due to problems with my Samsung inverter washing and drying machine, which I purchased in March 2021, I contacted an authorized Samsung service. The machine, which has a capacity of 9 kg for washing and 6 kg for drying, has spinning issues and makes a lot of noise. They did not arrive on time, and when I finally reached them today, they informed me that the drum was broken and that the issue was not covered by the warranty. Furthermore, they quoted me a high repair fee. However, the product still has a warranty, and I do not want to incur such costs. I'd like to see this matter looked into further. When I spoke with friends who had similar problems with products from companies such as Beko, Bosch, and Arçelik, they claimed that their issues were resolved under warranty. As a result, I hope that a large corporation like Samsung will carefully consider this issue and contact me.
I purchased a Samsung 11kg washing machine on August 19, 2023. However, I didn’t start using it until six months later due to being out of town after the earthquake. Initially, the machine operated quietly, but it soon started making excessive noise. I contacted customer service, and they informed ...
Hello, our washing machine was tearing apart our clothes. As a result, we called customer service and asked for a service visit. The technician who arrived stated that the machine's drum and tank were bent and demanded 6000 TL to replace them. We paid, but they returned the machine without replacing...
I bought Samsung washing and drying machines less than a year ago. Despite my preference for the Samsung brand, I contacted the service because the washing machine was making too much noise. The service claimed that there were no problems. Despite the unusual noise, the next time I called the servic...
I purchased a Samsung washing machine at the end of 2023, expecting durability and reliability. But just five months in, a factory defect appeared, and I was told the drum needed to be replaced. I refused that option and insisted on a full product replacement, which was thankfully approved. However...
I purchased an 11 kg Samsung washing machine about a year ago from a store in Bağcılar, Istanbul. Even though the product is still under warranty, the machine has been making extremely loud noise during both the washing and spinning cycles since the day I bought it. Because of this, I had to call Sa...
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