I bought a Samsung 9 kg washing machine, and it came as a brand-new product in its original packaging. After just the second wash, I observed water leaking from the front door. The service team arrived and informed me that the door wire was missing and had to be ordered. I waited five business days for the part, and once it was installed, the machine began making an awful noise, as if the drum was about to fall apart. When I contacted the service once more, they recommended spraying foam under the drum, which I declined as a satisfactory solution. In a mere 15 days, the machine needed servicing on three separate occasions. I have escalated the matter to the Consumer Arbitration Board and am seeking the prompt cancellation of my purchase agreement.
Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in ...
I purchased a Samsung Eco Bubble 9kg washing machine with a 7-year warranty. In the 5th year, it started leaking oil during 60-degree washes. I had it repaired, but the issue returned. After a second repair, the machine broke down again just 1.5 months later. At that point, my warranty had expired, ...
I purchased a Samsung 11kg washing machine on August 19, 2023. However, I didn’t start using it until six months later due to being out of town after the earthquake. Initially, the machine operated quietly, but it soon started making excessive noise. I contacted customer service, and they informed ...
I purchased the Samsung DV90BB5245AEAH washer-dryer combo only 15 days ago and had it installed the following day. The service team initially assured me that everything was fine and then left. The next day, however, I heard an unusual noise coming from the machine. Upon closer inspection, I discover...
I purchased a Samsung Eco Bubble 9 kg washing machine and extended its warranty to 7 years. In its 5th year, it started leaking oil during 60-degree washes. I had it repaired and used it again, but the same issue occurred. It was repaired once more. When it went for the second repair, only one month...
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