I bought a Samsung 10.5 kg washing machine to make laundry easier, but it's been a constant source of frustration due to a strange noise coming from inside. I called the service team several times, and each time they dismissed it as normal or suggested minor adjustments, such as leveling the machine. They even came to inspect, but without looking at the video evidence, they declared that everything was fine. A so-called "solution team" recently arrived and ignored the video proof. They even put it through its paces with two small items while ignoring the loud belt noise. Despite being under warranty, they had the audacity to ask for an additional 200 TL. Samsung is not standing behind their product, ignoring my complaints and refusing to acknowledge the problem. This ongoing issue and lack of support are vexing. As a dissatisfied customer, I demand that this warranty saga be resolved.
Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. For all kinds of information, suggestions, opinions, and solution requests regarding our products and services, you can reach us through the contact section. Best regards, Samsung Electronics Turkey
I purchased an 11 kg Samsung washing machine about a year ago from a store in Bağcılar, Istanbul. Even though the product is still under warranty, the machine has been making extremely loud noise during both the washing and spinning cycles since the day I bought it. Because of this, I had to call Sa...
I purchased a Samsung 11kg washing machine on August 19, 2023. However, I didn’t start using it until six months later due to being out of town after the earthquake. Initially, the machine operated quietly, but it soon started making excessive noise. I contacted customer service, and they informed ...
I bought a Samsung 9kg washing machine in September 2024, but I’ve barely used it—probably no more than 20 times in total, as I haven’t been home much. Yet despite the light usage, a major issue started just after the 5th wash: the machine began to violently shake and move, almost like it’s trying t...
I purchased an 11 kg Samsung washing machine four months ago, and it seems like the drum is about to come loose as it bangs against the door. For a whole week, my laundry was stuck inside. Since the month I bought it, I have been calling customer service continuously, and they keep saying there's no...
Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in ...
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