I'm sorry I purchased the Samsung VRF system, and here's why you should avoid it as well: it simply does not work properly, regardless of the season. It's riddled with problems all the time, and the two authorized service centers on the European side are a total sham. They act as if their primary goal is to defraud people by providing tainted and dishonest services. They always claim that a part needs to be replaced and demand exorbitant prices. Attempting to repair the system is a never-ending nightmare. After paying for the service, you must wait a week for the parts and another week for the technician to arrive. It's the worst customer service I've ever experienced. It's a shame that Samsung, a reputable brand, partners with such shady service centers. Think ten times before considering this system - it's a sure way to waste your money and lose your mind.
I just bought an air conditioner from Samsung, but ever since it got here, it's been a nightmare. Worst of all? When I need help the most, there's no one to help me. No matter how many times I try and how urgently I ask, no one will listen to my problems and address them. This is very frustrating. H...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
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