The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invoice. However, the refrigerator still did not cool even after the part was replaced. We called the service again, and this time, they said the replaced part was unnecessary, that the issue was with the control board, and it would cost ₺6,500 to fix. Despite being a so-called global and corporate brand, their technical personnel are neither qualified nor competent. Customer service is far from solution-oriented, and repairs are done through trial and error. Samsung seems to operate by two rules: Rule 1: Samsung is always right. Rule 2: If Samsung is ever wrong, refer to Rule 1. Avoid buying from them! I regret it and suffered; don't make the same mistake!
The Samsung refrigerator, oven and vacuum cleaner we bought broke down and we called for service. The service that came said that a part of the refrigerator was broken and that it could be repaired for a fee since the warranty had expired. He informed that it was 3,000 TL, took the money and installed the part. (He did not issue a receipt or give an invoice) but after the part was replaced, the cabinet did not perform its cooling function. We called the service again and the service said that the replaced part was in vain and that the fault was not caused by the card replacement and that we had to pay 6,500 TL for it. We will do business by trial and error, a so-called corporate company, a so-called global brand. Neither its technical staff is qualified and knowledgeable nor its customer service solution-oriented. There are 2 rules. Rule 1: Samsung is right. Rule 2 When Samsung is wrong, Rule 1 applies. Don't buy it, don't mind it. I regret it, I got burned, you don't get burned
I asked for help with my Samsung refrigerator because it wasn't cooling right. Since the warranty was over, the service asked for a big fee of 350 USD to come to my house. I reluctantly agreed. After looking at the fridge, the technician told me that the compressor was broken and could be fixed for ...
I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, ...
About 5 years ago, we trusted the Samsung brand and bought all of our household appliances from them. Last year, our dishwasher had a problem where it wouldn't clean, so it was fixed. When I went to the earthquake zone for work in February of this year, I saw that the refrigerator was broken. It did...
My Samsung RT62K7060WW refrigerator is driving me crazy because the freezer stopped working in April. I asked for help from the Elazıg Service, and they came out three times. Each time, they told me that the problem was caused by a different part and that it was now fixed. I paid a total of 4,400 TL...
My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being...
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