Samsung Overcharged Me for Refrigerator Repair and Didn't Fix the Cooling Problem
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invoice. However, the refrigerator still did not cool even after the part was replaced. We called the service again, and this time, they said the replaced part was unnecessary, that the issue was with the control board, and it would cost ₺6,500 to fix. Despite being a so-called global and corporate brand, their technical personnel are neither qualified nor competent. Customer service is far from solution-oriented, and repairs are done through trial and error. Samsung seems to operate by two rules: Rule 1: Samsung is always right. Rule 2: If Samsung is ever wrong, refer to Rule 1. Avoid buying from them! I regret it and suffered; don't make the same mistake!
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The Samsung refrigerator, oven and vacuum cleaner we bought broke down and we called for service. The service that came said that a part of the refrigerator was broken and that it could be repaired for a fee since the warranty had expired. He informed that it was 3,000 TL, took the money and installed the part. (He did not issue a receipt or give an invoice) but after the part was replaced, the cabinet did not perform its cooling function. We called the service again and the service said that the replaced part was in vain and that the fault was not caused by the card replacement and that we had to pay 6,500 TL for it. We will do business by trial and error, a so-called corporate company, a so-called global brand. Neither its technical staff is qualified and knowledgeable nor its customer service solution-oriented. There are 2 rules. Rule 1: Samsung is right. Rule 2 When Samsung is wrong, Rule 1 applies. Don't buy it, don't mind it. I regret it, I got burned, you don't get burned
Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your name, surname, and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey
Kenan Ufuk Semerci
Dear Customer, You can share your phone and full name information in the reply section so that we can contact you. Our solution center will reach out to you shortly. Regards, Samsung Electronics Turkey
