Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get any results despite the records opened from the call center, shows how much importance is given to after-sales service and customer satisfaction. We are aware that it is busy, but the lack of assembly of the product in a month shows your deficiency. I always have these kinds of problems when I shop from your brand. I advise you to think twice before buying products from the Samsung brand, knowing that they do not care about your demands in any way and that you will be victimized.
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
I purchased a Samsung air conditioner; however, they sent the incorrect component. After I had called them multiple times over the course of a month, it took them another month just to deliver the right component. Now, when I called about having it installed, they told me that it would take another ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
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