I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider.
Since March 30, 2023, the vacuum has been sent in for repairs four separate times. Every time I was told it was fixed, only for it to break again shortly after. On one occasion, it was even returned to me with the trigger housing visibly cracked, as shown in the attached images. Despite my clear request for a product replacement, they repeatedly repaired it and sent it back.
On the fourth return, I specifically said I did not want another repair — only a replacement. Instead, they replaced the motor and returned it. But even after the motor replacement, the vacuum malfunctioned within five minutes, giving a service error and failing to spin any of the attached heads.
I have also paid out-of-pocket multiple times for shipping costs, which only adds to the frustration. The service center keeps blaming “dirty filters” despite me having a brand new filter installed, which they would’ve seen if they had actually examined the device.
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
I purchased a Roborock S7 Sonic Mopping Smart Robot Vacuum from hepsiburada.com (seller: Hepsiburada) on November 14, 2022. It broke down just 9 months later, much to my dismay. The silicone part of the main brush cover had come off, causing the main brush to be damaged. The vacuum failed to send an...
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be provided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
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