First, you should verify that the username and password are correct, paying close attention to uppercase and lowercase letters.
It’s also recommended to reset the password through the official website if there is any doubt about the credentials.
If an error message such as “login failed” or “account suspended” appears, the account may have been compromised or is under review. In these cases, it’s best to:
Check the email linked to the account for any notifications from Riot
Make sure the correct server is selected (for example, EUW, LAN, etc.)
Temporarily disable firewalls or antivirus software that might be blocking the connection
Clear the browser’s cache and cookies or reinstall the client
If the problem persists, it’s recommended to contact Riot Games Support through support.riotgames.com.
Additionally, reporting the issue on Xolvie may help you obtain a resolution.
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