Valorant Account Recovery Denied Despite Original Owner Evidence
I have lost access to my Valorant account, and despite being the original and rightful owner of the account, I have not received a satisfactory response from Riot Games Support. The original recovery email address that was used when the account was first created is still completely under my control, and I have full access to that email address. I played this account on the Turkey server and was last able to log in on June 10, 2025. I realized that my account had been compromised on the same day, and I have been unable to access it ever since.
There are many old support tickets that I personally opened for this account over the years and that are still recorded in your system. Some of these tickets are numbered 105831966, 105609850, 105585127, 104594162, 101181384, and 88991357. The fact that these numerous old support records exist, combined with the fact that I still have access to the original email address associated with the account, is strong evidence that the account has belonged to me continuously for a long time.
Because I changed my computer and my old receipts and emails were deleted, I am currently unable to provide the VP codes, payment records, or card information requested from me. The email inbox containing my VP codes was also compromised previously, so I no longer have access to those records. I clearly and honestly explained this situation in my support tickets, and for this reason I had to leave the payment-related sections blank.
Despite all of these explanations and the evidence I have provided, the support team continues to close my tickets with responses that appear to be automated templates without conducting a detailed investigation. Most recently, in support ticket #13876950, I received another standard response stating that my account recovery request had been denied. I do not believe that the information I provided was carefully reviewed.
Considering that I still have full access to the original email address and that there are numerous old support records associated with the account in your system, I believe I have provided sufficient evidence to verify my ownership. I request that my situation be properly resolved, that ticket #13876950 be manually and thoroughly reviewed by a senior human support representative rather than an automated system, and that my Valorant account be returned to me after all necessary verification checks have been completed.
