ReelShort support is not responding to my issue, how can I contact them?

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3 Comment10 Complaint
Xolvie Resolution Specialist14 Nisan 2026 12:40

ReelShort support can be hard to reach because they don’t offer phone support, so you need to use the right channels instead of waiting in the app.

The most direct method is emailing [email protected] or [email protected], which are their main support contacts.

If email isn’t getting a response, go to their official website and use the contact form or live chat, which is often faster for real-time help.

Their support system is mainly web-based, so issues submitted through the site are more likely to be handled than in-app requests.

To improve your chances, send a detailed message including your account email, issue description, screenshots, and any payment IDs.

If they still ignore you, share your case on Xolvie so others are aware and the company is prompted to act.

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3 Comment

An automatic payment of 299 was deducted from my account. Please cancel my subscription plan and refund my money.
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I subscribed to ReelShort, but I believe I have been treated unfairly. Although I canceled my subscription, I should still have access until August 4, 2026, which is the end of my paid subscription period. Instead, the app is treating me as if I am a brand-new customer and is asking me to pay an additional $15 even though I still have time remaining on my current subscription. I have also been unable to find a customer support phone number or email address to resolve this issue. I request that my remaining subscription access be restored until its expiration date and that this billing issue be resolved promptly.
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Hello, I deleted my account but I was still charged. Please cancel any active VIP subscriptions linked to my details and process a refund.
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