Problems With Canceling Weekly ReelShort Subscription

I purchased a weekly ReelShort subscription on 19.08.2026 from Germany, paying with my Visa Debit Card via my wallet. On the same day I tried to cancel, but due to technical problems I was not able to manage the subscription myself. My UserID for this purchase is 1327105***. I watched a ReelShort video via Instagram and, after making the payment there, I could watch it to the end on Instagram. Once I closed Instagram, I was never able to link this UserID to an account in the ReelShort app. Every time I open the app, it keeps assigning me new UserIDs, so there is no way for me to access or manage the original paid subscription from within the app. So far the weekly subscription has been extended once and the amount of 29.99 USD has been charged once at the higher price. I do not request a refund for the cheaper first week, but I do want the 29.99 USD payment back and the subscription to be fully cancelled so that no further renewals occur. I wrote several emails to ReelShort support. I received only one generic response with standard instructions that did not match my technical problem, and after that I did not receive any further reply or solution. I request that my weekly subscription be cancelled immediately and that the last 29.99 USD payment be refunded, since I cannot access or manage the subscription due to the app’s technical issues.