Unauthorized Subscription Deduction From Reelshortw

I am writing to complain about unauthorized subscription charges by ReelShortW and the fact that, despite repeated requests, my subscription has still not been cancelled. Without clearly seeing which app or platform my subscription is linked to, I started being billed after clicking on a drama short and entering my details as requested. Since then, three subscription payments have been taken from my card without my consent to continue the service and while I am not using it. The amounts and dates are as follows: on 5 October an amount of R240 was taken, on 10 October R244.99, and on 16 October R244.99. I have sent numerous emails to [email protected] asking for cancellation of the subscription and for them to stop charging me. In these emails I provided the UID they requested, which is 1545316348, and attached a screenshot of one of the payments from my bank, exactly as they asked. Despite this, they have not responded, they have not cancelled my subscription, and they keep attempting to take money from my account without authorization. Because these repeated attempts are going off against an account with no funds available, this situation is also negatively affecting my credit standing. My bank has informed me that they cannot stop the subscription from their side unless I cancel my card completely, which would cause me additional costs and serious inconvenience, and I do not accept that I should have to do this just to stop an unwanted subscription. I request that ReelShortW immediately cancel my subscription linked to UID 1545316348, stop all current and future charges to my card, and confirm in writing that no further debits will be attempted. I also expect a full refund of the three payments already taken on 5, 10 and 16 October, given that I have repeatedly requested cancellation and have not used the service.