Profilo KM10611JTR Dryer Arrived Damaged, Door Broken - No Replacement Offered

On 14.11.2025 I purchased a Profilo KM10611JTR 10 kg heat pump dryer via n11 from an authorized Profilo seller, and the product was delivered by cargo on 18.11.2025. During the first opening and control carried out by the authorized service on 29.11.2025, it was determined that the machine’s door was broken and damaged straight out of the box. The problem still continues as the product has never been delivered to me in a proper, usable condition. I also have visual evidence and a service report clearly showing the damage to the door. Despite this clear damage detected by the service at the first installation, I have not been provided with any support for either replacement or refund. The brand and parties involved have effectively left me alone with their defective product and have not offered a solution. I request that this defective Profilo KM10611JTR dryer, which was found to be damaged during the first authorized service inspection, be immediately replaced with a brand-new, faultless product, or, if this is not possible, that my payment be fully refunded without any further delay.