The Profilo washing machine from my order number 201988121834, purchased from Media Markt via N11, was delivered yesterday by Borusan Logistics. Today, when the service team arrived for installation and unboxed the product, they discovered that it was damaged. Photos of the damaged product and the service report are attached. I am requesting a replacement as a priority. I previously reported this issue to both N11 and Media Markt, but no solution has been provided so far. Additionally, I have noticed that, just because I requested a replacement, Media Markt has removed the Profilo CGA252F0TR 1200 RPM 10 kg Washing Machine from sale on N11, yet continues selling it on their own e-commerce platform and other marketplaces. This is unethical and unacceptable business conduct. If a resolution is not provided by next week, I will escalate the matter first to the Consumer Arbitration Board and, if necessary, take legal action. I expect the necessary steps to be taken. Best regards.
I placed an order numbered 205165954837 from the seller named "Profirsat" on 12.12.2024 from the N11 application. The transaction was approved the same day. The next day, the seller almost tripled the price of the product I purchased. When the order shipping time was up, an automatic message came fr...
I purchased a laptop, which was stated to be under warranty, from the seller "Koyuncu İletişim" through the N11 platform with order number 206418454737. The product was delivered to me with a broken screen. When I returned it, the seller refused to take responsibility and demanded that a report be f...
On August 6, 2025, I purchased shampoo via N11 under order number 206462286535. Although I specified my delivery address as Bartın, the product was delivered to another person named O*** Y******* in Aksaray. The account I logged into with my phone number 5365****66 was closed, and during this proces...
On August 22, 2024, I placed an order with order code 205335147635 for the product "Fishing Net with 35 mm mesh size, 35 m length, 2 m height, with fanya." When the delivery courier arrived, the package was hurriedly wrapped in a standard shopping bag, which was done carelessly. I advised the courie...
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
Comments