Profilo Friat8as/01 My built-in microwave oven had a burn on its paint at the junction of the lid and the lid with the housing within two months. An appointment was made on 14/02/2025 through customer representatives on 15/02/2025 at 11.00-13.00. The service officer who came to the appointment said that he would request an exchange and transferred the product's visual and video to the system. (There is also a camera image of the service coming home) After almost 40 days, when there was no sound, I called the customer representatives again. He created a request by saying that they could not view the recording because a lot of time had passed since the malfunction. I don't know if there is any negligence here anymore avr. The official named E*** from the factory then called several times and said that he would ask for visuals and videos of the product again. on 27/03/2025, the service came back and received visuals and videos. on 25.04.2025, the transaction was closed and called user error. As can be understood from the images and video, there is an impossible situation of user error. It is necessary not to use the product in order for there to be no user error in this product. There can be no other explanation. The way Profilo brand manages complaints is really very ugly. It makes no sense for them to decide this way when they need to change the product.
They claimed it was user error and decided on a paid replacement. I rejected their paid replacement offer. I will apply to the Consumer Arbitration Committee. They definitely managed the process very poorly. I bought a product from another brand. I will stay away from this BSH group from now on. I will also forward my complaint to their headquarters in Germany.
Based on the report of the knowledgeable person, the Consumer Arbitration Board decided to replace the product and the product was replaced. Implementing from the beginning what you should have done by court order shows that you do not care about your customer and do not stand behind your product.
On 18.8.24, I purchased 1 Bosch BFL524MW0 20-liter White Built-in Microwave Oven from Trendyol.com. It was delivered a few days later. Since our kitchen renovation was not finished, we took it to the warehouse of the house we received. Until everything was ready for installation. When the preparatio...
Attention Profilo authorities, the paint on the handle of my refrigerator, which I purchased 3 years ago, has peeled off and rusted. When I called for service, I was told it's user error. Are we not supposed to use the handle? This product is under warranty. How is it acceptable anywhere in the worl...
Despite the fact that my Profilo refrigerator is still covered by its manufacturer's warranty, rust has begun to form around the door and edges. Following the submission of a service request, a representative stated that the door could be replaced and sent photos to the center for approval. However,...
I bought a Profilo built-in oven, but it seems like there's a problem with the bottom part not heating properly. So, I had this service technician come over to check out the problem, but they said they couldn't find anything wrong and just left without fixing it. I don't know what to do next. This i...
My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to a...
Comments