Profilo Refused to Replace My Burned Microwave and Blamed Me Without Reason

Profilo Friat8as/01 My built-in microwave oven had a burn on its paint at the junction of the lid and the lid with the housing within two months. An appointment was made on 14/02/2025 through customer representatives on 15/02/2025 at 11.00-13.00. The service officer who came to the appointment said that he would request an exchange and transferred the product's visual and video to the system. (There is also a camera image of the service coming home) After almost 40 days, when there was no sound, I called the customer representatives again. He created a request by saying that they could not view the recording because a lot of time had passed since the malfunction. I don't know if there is any negligence here anymore avr. The official named E*** from the factory then called several times and said that he would ask for visuals and videos of the product again. on 27/03/2025, the service came back and received visuals and videos. on 25.04.2025, the transaction was closed and called user error. As can be understood from the images and video, there is an impossible situation of user error. It is necessary not to use the product in order for there to be no user error in this product. There can be no other explanation. The way Profilo brand manages complaints is really very ugly. It makes no sense for them to decide this way when they need to change the product.