My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to appear spontaneously along the sides. As a result, on 20/09/2024, I called Profilo Customer Service at 444 77 66 and reported that yellowing had appeared on the sides of the product for no apparent reason, and I requested a replacement. Customer service created a service request for 24/09/2024 and said they would send someone. The service arrived, took pictures of the refrigerator, and said they would send them to the factory and wait for a response before proceeding.
About an hour later, they called me back, saying that the factory had stated such a thing couldn't happen spontaneously. I responded by asking, "How and why would I do something like this to a brand-new refrigerator?" They asked me to wait a little longer. Then, on 01/10/2024, similar yellowing started to appear in other areas of the refrigerator, so I called Profilo Customer Service at 444 77 66 again and reported that the same issue was now happening in different areas. They created another service request for 04/10/2024. The technician came again, saw the new yellowing areas, took more pictures, and said they would send them to the factory and wait for a response. However, 15-20 minutes later, the factory called and flatly said, "We can't do anything about this."
This situation truly shocked me, and it's the first time I've encountered such nonsense. It's clear that there is an issue with this product or it's defective. I cannot keep dealing with these problems for a refrigerator I bought just a month ago. I am writing this with the hope that Profilo authorities will see it. I do not want this product. Either replace it or take it back for a refund. If this issue is not resolved through this complaint channel, I want it to be known that I will take the matter to the Consumer Arbitration Committee, and if that doesn't work, I will escalate it to court.
On June 17, 2023, I bought a Profilo bd2086wfxn 641-liter fridge. It started having cooling problems just 10 days after I bought it. Even though I did what the service center told me to do, the problem still exists. In the last 4–5 days, the refrigerator has stopped cooling at all, so the food insid...
On July 20, 2023, I purchased the BD3055IFVN model refrigerator from Profilo's online store. However, the dimensions of the refrigerator received do not match those specified on the website. It is more than 5 cm shallower, as well as narrower and taller. Despite numerous attempts to contact customer...
Despite the fact that my Profilo refrigerator is still covered by its manufacturer's warranty, rust has begun to form around the door and edges. Following the submission of a service request, a representative stated that the door could be replaced and sent photos to the center for approval. However,...
On March 31, 2024, I bought a washing machine and a dryer from a dealer. The products were delivered on April 5th, 2024. As I wasn't at home, I entrusted my neighbor with the key to accept the delivery. Afterward, the service arrived and installed the appliances. Upon arriving home, I discovered tha...
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