Profilo KM961RCTR Dryer Delivery Delayed After Full Payment

I purchased a white goods package consisting of four Profilo products from the Profilo Optimum store around 27 July. The package included a refrigerator, washing machine, dishwasher and the Profilo KM961RCTR dryer. While the other three products were delivered shortly after the purchase, I was informed that the dryer was not in stock and that it would arrive with approximately a two‑week delay. I accepted this situation and waited. Despite this, the product was still not delivered after two weeks. When I called the store myself, I was then told that the product would arrive on 14 August. When I called again on 14 August, I was told that the issue had been forwarded to accounting and that I would be called back. Today is 24 August and the dryer has still not been delivered, nor have I been given a definite delivery date. My WhatsApp messagProfilo KM961RCTR Dryer Delivery Delayed After Full Paymentes to the store are not answered at all and are simply left on read, and when I call by phone, I keep receiving the same response that “we have informed accounting, we are waiting for their response.” Each time I am also told that they will get back to me within an hour after checking with accounting, yet I never receive any call back. In addition, I am repeatedly told that they are only the sales department and therefore have no information, that they will call another department and get back to me, and even that if I want they can give me a phone number so that I can call accounting myself. I do not accept being directed to solve the store’s internal communication and coordination problems on my own. For about a month, I have been forced to chase after a product that I have already fully paid for. I chose the product and paid the full price. Problems related to stock, internal processes or communication between departments should not be the customer’s responsibility. If the product cannot be supplied, this should be clearly communicated to me and options such as an alternative product, exchange or refund should be offered. I also find it very surprising and disappointing that an authorized dealer that represents a major brand like Profilo is unable to supply even a single dryer for this order. If I had ordered a similar product from another online shopping site, it most likely would have been delivered to my address within two days, yet a large Profilo dealer is still unable to deliver my dryer after about a month. The main problem for me is not only the delay of the product, but being constantly put off and having to call the store myself every time just to obtain basic information. I trusted the delivery dates given to me, yet the product was not delivered on any of those dates, and even now I am not being provided with a clear and definite date. As I shopped from a corporate brand like Profilo, I did not expect to experience such a process. I primarily want to be clearly informed about why the product has still not been sent, what the exact problem is and how it will be resolved, and I expect this situation to be brought to a concrete solution without any further delay. If, after this clarification, the product still cannot be delivered within a reasonable time, I ask that this be stated openly and that a solution be offered that will compensate for the inconvenience I have experienced, such as an equivalent product, a change, or a refund.