As an earthquake survivor living in Hatay, our household appliances were unfortunately damaged due to the disaster. After finally getting back on our feet, my mother and I purchased a 600-liter refrigerator from Profilo via Media Markt in June 2024. Before even completing its second month, the fridge started spoiling food and forming ice inside. We called right away; they came, inspected it, and said there was nothing wrong. They explained that this was a known chronic issue with these models—that when the power goes out, the fridge goes into self-protection mode and only starts working again if unplugged and plugged back in. We mentioned that we’re not always home, as we often travel to Kahramanmaraş, and asked what we’re supposed to do if the power cuts while we're away. They simply said someone would need to come and check. Why sell a fridge with a known defect? Still, we tried to be understanding. But the food inside doesn’t last a week—it spoils. We called again and asked to return the fridge and pay the difference for a better model. Technicians came again and simply said returns aren’t possible and we had to keep using it. The Profilo fridge I bought for my dear mother has become a nightmare. No one takes us seriously, and now we’re stuck with a faulty product. If needed, we will take this to the Consumer Court. Please, we don’t want my mother to be upset any longer.
Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and cl...
My Profilo fridge's top shelf stopped cooling about two months ago. I called Profilo service, and they came without even taking measurements. They said that the residence sensor and thermal were broken, so they said it would cost 3,000 TL to fix them. They fixed my fridge, but the problem was still ...
On January 7, 2023, I bought 3 white goods of Profilo brand, amounting to 41500 TL. The Profilo dealer I bought them from was in Hatay. While my products were in their warehouse, there was an earthquake. It has been 94 days since the earthquake. For 1 month I have been trying to get information abou...
I purchased an XXL Profilo fridge (Order No: 269000018) from Media Markt, delivered by Kartur. Although the product arrived boxed, I noticed a small tear the next day and discovered that the fridge was damaged inside. I immediately informed Media Markt and shared photos, but they told me to contact ...
Our LG B569BLCZ model refrigerator has not been cooling for 1 week. We bought all our white goods from LG, but the slightest problem is not rinsed behind the product. We live in Hatay İskenderun in the earthquake zone, and the conditions are already very heavy. All our food was wasted due to the det...
Comments