Profilo CGA142X0TR Door Repair Delayed 21 Days

I own a Profilo CGA142X0TR 9 kg washing machine. Since the machine’s door broke, it has become unusable, so on 01.09.2026, a Profilo authorized service technician came to my address. The technician only inspected the fault and said that they had ordered the necessary part for the door, and I was charged ₺900 for the “fault diagnosis” service. Although 21 days have passed, no one has returned, and I have not received any update. During this period, I called Profilo customer service twice, and each time I was only told that a “record” would be created, but I was never given any information about these records and no one contacted me afterward. Despite having paid for the service and expecting the part to be replaced, my washing machine is still sitting unusable with its door broken, causing serious inconvenience at home. I request that the door be replaced as soon as possible and that the machine be restored to working condition in return for the ₺900 I paid; if this cannot be provided, I request a refund of the service fee and a clear written explanation regarding the inconvenience I have experienced.