Profilo Refrigerator Exchange Request Rejected After Delivery
I purchased a Profilo XXL refrigerator, model BD3086WEVN, from a Profilo-branded store. The product was delivered to my address on October 26, 2026, but it has not yet been installed. Since the refrigerator is too large for the space where I intended to place it, I requested an exchange for a smaller model.
On October 27, 2026, I contacted the store where I purchased the refrigerator to request an exchange. However, a store employee rejected my request, stating that the product had already been delivered and dispatched from the warehouse.
I find this response unacceptable, especially since the refrigerator has not been installed or used. I do not understand why my exchange request was rejected when the product is still unused and has not even been set up.
I request that my refrigerator, which has not been installed or used, be exchanged for a smaller Profilo model that fits the available space. I ask both the store and Profilo to assist me in resolving this issue and preventing further inconvenience. I look forward to a fair and prompt resolution.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your request. For all your inquiries, our Profilo Call Center is available 24/7 throughout Turkey. Additionally, if you reach us via our Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, PROFILO Communication Center
