Profilo BD3076IFAN Fridge Accumulating Water

We purchased a Profilo BD3076IFAN refrigerator about 1.5 years ago. For the first year, everything was fine, but for the past 5 months, the vegetable compartment has been accumulating water, turning into a small pond. All our fruits and vegetables are rotting.

I've called the service team multiple times. They've come, checked the settings, and left. Then they came again and left. Later, they said the thermostat needed replacement, which they did a week later. However, the same problem persisted and even got worse - nothing changed.

I called again, and they came back, placed some device inside the fridge, removed it after 4 days, and promised to get back to me, but I've heard nothing since.

When I asked a service technician how I'm supposed to use the fridge with all this water damage, he simply said there's nothing to be done and that I should just keep using it as is.

I've been a loyal customer, even convincing my mother to buy Profilo appliances, praising them as if they were family heirlooms. Now I regret it. I need an urgent solution.