Profilo Refused My Paid Maintenance for DF1033LEVV Deep Freezer

On 27.11.2023, I purchased a Profilo DF1033LEVV deep freezer and a KM961RCTR clothes dryer. The service team that came explained that a general maintenance should be done every two years to prevent particles passing through the small internal filter from causing a fire, and that this would be done for an additional fee. I agreed and paid ₺1,559. They said they would call me after one year, and if I didn’t want it then, the general maintenance would be performed in the second year. The Profilo service took the payment, issued an invoice, and left. However, almost 23 months passed without anyone contacting me. On Friday, 24.10.2025, I called the Profilo service number 444 77 66 and explained the situation to Ms. A***, who said I would be called back. About two hours later, a woman named Ms. S*** (if I remember correctly) called and said the general maintenance had expired because it wasn’t used within a year. Why would I pay ₺1,559 two years ago for a new machine—am I out of my mind? The invoice clearly states that I have the right to one maintenance every two years. When I pointed this out, she said she would discuss it with the general manager or relevant personnel. I also stated that if I don’t get a resolution, I will exercise my legal rights.