On 27.11.2023, I purchased a Profilo DF1033LEVV deep freezer and a KM961RCTR clothes dryer. The service team that came explained that a general maintenance should be done every two years to prevent particles passing through the small internal filter from causing a fire, and that this would be done for an additional fee. I agreed and paid ₺1,559. They said they would call me after one year, and if I didn’t want it then, the general maintenance would be performed in the second year. The Profilo service took the payment, issued an invoice, and left. However, almost 23 months passed without anyone contacting me. On Friday, 24.10.2025, I called the Profilo service number 444 77 66 and explained the situation to Ms. A***, who said I would be called back. About two hours later, a woman named Ms. S*** (if I remember correctly) called and said the general maintenance had expired because it wasn’t used within a year. Why would I pay ₺1,559 two years ago for a new machine—am I out of my mind? The invoice clearly states that I have the right to one maintenance every two years. When I pointed this out, she said she would discuss it with the general manager or relevant personnel. I also stated that if I don’t get a resolution, I will exercise my legal rights.
On December 25, 2022, I acquired a 10-piece household appliance set from the Profilo dealer at Kumsmall AVM in Kayseri, which included a refrigerator, washing machine, dishwasher, and seven small appliances. On June 18, 2023, I requested that my orders be arranged. I also purchased an oven set on th...
We had our separate dryer, which is more than 10 years old, cleaned and serviced because a licensed service technician who came to fix another appliance told us to. It was sent back to us on November 16, 2023. The first time I used the machine, it worked fine. But after 15 minutes, it would either s...
I purchased a Bosch WQG24100TR 9 kg tumble dryer on 27/11/2023 with invoice number OND2023000000868 from İzmir Çiğli. For the past few months, the machine has developed a serious issue: although the drying program starts with a duration of 3 hours, it continues running for 5–6 hours and still doesn’...
My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to a...
Hello, I bought a Profilo brand washing machine in 2021. I have been using it for 3 years without any problems, but for the last month, my machine started making a very loud noise while spinning. About 10-15 days ago, I called customer service and requested service. The representative said I would b...
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