I bought a washing machine from Profilo, the cargo brought the product home and I received it because there were no tears or crushing in the box. When the service opened the box to install the product, they noticed that there were scratches on the product. When I asked for the product to be replaced with a new one, I received the answer that we can repair it. When I made a complaint about the issue, I saw that Profilo Turkey headquarters wanted to repair the zero product at home, what a disgraceful situation, they sell defective products and want to repair it at home without shame. I understood from the attitude of the employees that this situation is very normal in Profilo, a company that produces the poorest quality product of the bsh group, gives dealerships to anyone, somehow sells the product to the customer and then does not look at the customer's face. In short, it is a company that does not stand behind its products and has the mentality that we sold the product anyway.
I bought a washing machine from Profilo, and the service was really awful. They totally wasted my whole day. I called multiple times, and every time they said they would call me back right away, but it never happened. They were supposed to come between 9 and 10 in the morning, but it was already 6 t...
I'd like to tell you about my frustrating experience with a washing machine I bought on December 8, 2022. The machine broke down less than a year after I bought it. I called for help because I had no idea what was wrong, and they arrived the next day. After inspecting the machine, they informed me t...
Profilo hasn't told us what's going on for over two and a half months, hasn't sent us the product we bought, and has caused us a lot of stress. Their customer service says the product isn't sold at local stores, but the washing machine we've been waiting for is in stock just a kilometer away. This s...
Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and cl...
The further Bosch moves away from quality and reliability, the more it damages its brand value. I learned this lesson through the washing machine I purchased in 2023. When I called customer service about the rust and swelling that appeared on the machine, I quickly realized the kind of problems I wo...
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