I purchased a dishwasher from Profilo, and within the first week of using it, all my new glasses ended up scratched. I promptly reported the issue, anticipating swift assistance, but rather than getting help, I encountered excuses and unfulfilled promises. They kept assuring me that someone would reach out, or that a replacement would be set up on a certain day, but none of it ever came to fruition. What frustrated me the most was not only the problem with the product, but also the way the entire situation was managed. I felt completely overlooked and dismissed. I invested my money anticipating quality and dependability, but instead, I received damage to my possessions and a complete absence of responsibility. I simply want my concern to be handled correctly.
back on April 25th, I ordered a dishwasher straight from Profilo's website, thinking it would be a breeze to get it delivered on time. it's been such a long wait and I still haven't gotten my hands on that product. Profilo really needs to get their act together with their order supply process. It's...
I bought a washing machine from Profilo, the cargo brought the product home and I received it because there were no tears or crushing in the box. When the service opened the box to install the product, they noticed that there were scratches on the product. When I asked for the product to be replaced...
I bought a washing machine from Profilo, and the service was really awful. They totally wasted my whole day. I called multiple times, and every time they said they would call me back right away, but it never happened. They were supposed to come between 9 and 10 in the morning, but it was already 6 t...
I am filing a complaint about my Arçelik 6144 dishwasher due to a recurring issue I have experienced twice. The machine does not wash glasses properly and causes scratches on them. Although I contacted the authorized service to resolve this problem, no one has come so far. I created a service reques...
I observed that certain areas of my Profilo refrigerator's door have started to decay. I reached out to customer service and they dispatched a technician who promised to follow up with me. They later stated that it was due to user error and informed me that I would be responsible for the cost of a r...
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