New Profilo Dishwasher Damaged My Glasses in First Week

I purchased a dishwasher from Profilo, and within the first week of using it, all my new glasses ended up scratched. I promptly reported the issue, anticipating swift assistance, but rather than getting help, I encountered excuses and unfulfilled promises. They kept assuring me that someone would reach out, or that a replacement would be set up on a certain day, but none of it ever came to fruition. What frustrated me the most was not only the problem with the product, but also the way the entire situation was managed. I felt completely overlooked and dismissed. I invested my money anticipating quality and dependability, but instead, I received damage to my possessions and a complete absence of responsibility. I simply want my concern to be handled correctly.