I made a deposit on Parimatch using my bank card, but the funds haven’t appeared in my account. What should I do?

If you made a deposit on Parimatch using your bank card and the funds haven’t appeared in your account, start by checking your bank statement to confirm that the transaction was successfully processed. If the payment was deducted, log in to your Parimatch account and verify if the funds are reflected after a short delay, as sometimes transactions can take a few minutes to process.

If the funds still haven’t appeared, contact Parimatch’s customer support via live chat, email at [email protected], or their listed phone number. Provide details of the transaction, including the amount, date, and any reference numbers from your bank.

You may also be asked to send a screenshot of the transaction from your bank statement. Parimatch will investigate the issue and either credit the funds to your account or guide you through the next steps, such as escalating the issue to your bank.

Lastly, confirm with your bank that there are no issues on their end, such as blocked transactions, and ensure your bank card is authorized for online gambling payments.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.