Parimatch App Fraud

On 29 September I deposited 1,000 rupees to my Parimatch account via UPI. The amount was deducted from my bank account, and I have a transaction record showing that the payment of 1,000 rupees was successful, but the money has still not been credited to my Parimatch balance. I first contacted Parimatch support on 30 September and since then I have reached out more than ten times about this missing deposit. Despite all these contacts, they only keep saying that the transaction is “completed” from their side and they do not take any real action. In some tickets they even ask me to share bank deduction details, but they do not provide any option in the system to upload or send these details properly. My balance is still not updated and my 1,000 rupees is still missing, which is extremely disappointing and frustrating. I urgently request that my 1,000 rupees deposit be credited to my Parimatch account without any further delay or, if this is not possible, refunded immediately to my original payment method. In addition, I ask them to provide a working customer support phone number so that I can discuss this issue directly with a representative by phone.